Converged Technology Solutions are a leading provider of IT and Telecom services that enable businesses to achieve their goals and stay competitive in a rapidly changing digital landscape.
We offer a comprehensive range of technology solutions including IT support and services, cloud based Phone solutions, cybersecurity, data backup/recovery, and much more.
We work closely with customers to understand their business and tailor services that meet their needs while maximising efficiency, security, and productivity.
With Converged Technology Solutions, businesses can focus on growth and innovation, knowing that their technology needs are in good hands.
Improve your customers journey (touchpoints) with your business
We strive to help you maximise every customer touchpoint with your business, whether it be through a website, social media, customer service, or other channels by offering technology solutions that optimise and enhance your customers experience. Providing positive experiences at every touchpoint, companies can improve customer satisfaction and loyalty, leading to increased customer retention and revenues.
Some examples:
- Unified Communications: Providing unified communications, such as digital telephones, video conferencing, and messaging, enabling your customers to communicate more efficiently with your business from first point of contact, reducing the risk of losing a sale.
- Customer Relationship Management (CRM): Converged Technology Solutions can implement and manage CRM systems to streamline customer/supplier interactions and provide insights into customer behavior and preferences.
- Email and Office 365 Security: Reducing the risk of cyber threats and spam, email security helps employees focus on their work and avoid wasting time dealing with unwanted or malicious emails.
- Network Speed: Faster network speeds enable real-time communication channels such as chatbots or video conferencing, which enhance customer service experiences. Customers get queries resolved quickly and efficiently, leading to higher satisfaction levels. Overall, faster network speeds provide customers with a more positive and efficient journey.
- Card Payments: Having a good wi-fi connection is crucial in taking payments by card using PDQ terminals. With faster transaction times, increased reliability and improved security, it is important to invest in a reliable and strong wi-fi network to provide the best payment experience for both you and your customers and reduce the potential risk of lost revenue for your business.
Providing technology solutions that optimise and enhance every customer touchpoint, Converged Technology Solutions can help you improve customer satisfaction, retention, and loyalty, leading to increased revenue and growth. Contact us today to see how we can help.
